All Systems Operational
Workflow Execution ? Operational
90 days ago
100.0 % uptime
Today
Workflow Builder Operational
90 days ago
99.99 % uptime
Today
Workflow Builder API Operational
90 days ago
100.0 % uptime
Today
Workflow Builder App Operational
90 days ago
99.98 % uptime
Today
Workflow Builder Logs Operational
90 days ago
100.0 % uptime
Today
Connectivity API Operational
90 days ago
100.0 % uptime
Today
Connectors API Operational
90 days ago
100.0 % uptime
Today
Triggers API Operational
90 days ago
100.0 % uptime
Today
Embedded Operational
90 days ago
99.98 % uptime
Today
Embedded API Operational
90 days ago
99.98 % uptime
Today
Embedded App Operational
90 days ago
99.99 % uptime
Today
Other Services Operational
Contentful Assets CDN Operational
Stripe JS Operational
Intercom Web Messenger Operational
Intercom Message Delivery Operational
Single Sign-On Operational
Connectors Operational
90 days ago
99.9 % uptime
Today
CSV Editor Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
99.8 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - Our engineers have identified and resolved an issue relating to Tray Application log in which caused degraded performance between the hours of 10:42 and 11:03 BST in the US region.

Thank you for your understanding and cooperation during this brief disruption. We appreciate your continued support as we strive to maintain the highest standards of service.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 14, 10:42 BST
May 13, 2024
Resolved - We identified and resolved an issue relating to the Gmail trigger and Embedded API, which caused degraded performance between the hours of 14:56 to 15:02 BST in the US region.

Thank you for your understanding and cooperation during this brief disruption. We appreciate your continued support as we strive to maintain the highest standards of service.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 13, 15:00 BST
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - Our engineers have identified and resolved an issue relating to the Gmail trigger which caused degraded performance between the hours of 10:31 and 10:47 BST across all 3 regions.

Please find below the exact timeframes for each region:
US: 10:34 to 10:45 BST
EU: 10:31 to 10:46 BST
APAC: 10:32 to 10:47 BST

Thank you for your understanding and cooperation during this brief disruption. We appreciate your continued support as we strive to maintain the highest standards of service.

May 10, 10:31 BST
May 9, 2024
Resolved - This incident has been resolved and all our systems are operational.

Users may have seen some execution slowness in the APAC region while the incident lasted.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

May 9, 14:33 BST
Investigating - We are currently investigating an issue that is causing workflow execution slowness within the APAC region.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 9, 14:16 BST
Resolved - This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

May 9, 12:44 BST
Update - We are currently investigating an issue that may cause users to be unable to configure solution instances that use the Embedded white labelled domains.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 9, 12:20 BST
Update - We are continuing to investigate this issue. Users may have an issue loading and configuring solution instances.
May 9, 11:51 BST
Investigating - We are currently investigating an issue that blocks users from logging into the Tray application.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 9, 11:46 BST
Completed - The scheduled maintenance has been completed.
May 9, 10:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:05 BST
Update - We will be undergoing scheduled maintenance in 5 minutes.
May 9, 08:00 BST
Scheduled - On Thursday, 9th of May 2024, we will be performing important upgrades to certain underlying services within the US region.

The maintenance window is scheduled between 08:00 and 11:00 BST (00:00 to 03:00 PT), and we do not foresee any service disruptions during this time.

If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.io.

May 1, 18:24 BST
Resolved - This incident has been resolved and all our systems are operational.

The Embedded (GraphQL) API experienced a partial outage between 8:15 AM and 9:30 AM (BST). Users may have seen their GraphQL API requests receiving responses of 500s and 504s from Tray during this period. The issue occurred because of an unforeseen complication from the maintenance that we carried out earlier this morning (UK time).

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

May 9, 09:49 BST
Monitoring - Our engineering teams have applied a fix and are currently monitoring the results.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

May 9, 09:38 BST
Investigating - We are currently investigating an issue that is causing unexpected behaviours with our Embedded API.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

May 9, 09:28 BST
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.