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A postmortem investigation was conducted and a number of protection mechanisms are being put in place to ensure that similar issues with underlying services are mitigated, any service disruption is minimised and trigger duplication does not happen. Postmortem About 8pm (UTC) on the 27th March, AWS DynamoDB in the us-west-2 region (used for scheduled trigger data storage) started to throttle read/write requests, but was unable to auto scale capacity to handle the load. Engineers were quickly notified and attempted to manually scale the relevant tables, but were unable to, leaving the tables stuck in an unrecoverable state. We contacted AWS support immediately, and they confirmed general issues across DynamoDB which they were attempting to resolve. At about 1am (UTC) on the 28th March the affected tables began to auto scale correctly and the core issues started to naturally resolve themselves. Engineers began a post mortem, and during investigation discovered a number of schedules that had become duplicated due to the DynamoDB throttling. 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