Tray Platform Scheduled Maintenance
Scheduled Maintenance Report for
After extensive testing, we have decided not to go forward with the planned maintenance. This maintenance will be moved to a later date and we will update you nearer to the time with more details.
Posted Apr 01, 2021 - 17:39 BST
We have moved this maintenance window to Tuesday 6 April at 08:00 BST. Please check for ongoing updates about our scheduled service interruptions.
Posted Apr 01, 2021 - 14:08 BST
We have decided to cancel the maintenance that was scheduled for today due to unexpected circumstances. We will provide more details later today. We appreciate your patience and understanding.
Posted Mar 31, 2021 - 08:03 BST
Due to unforeseen circumstances, we have decided to postpone the planned maintenance originally scheduled for tomorrow to Wednesday 31 March at 08:00 GMT. Please keep checking for ongoing updates to our scheduled maintenances.
Posted Mar 24, 2021 - 18:19 GMT
We are always looking for ways to improve the Tray experience, and sometimes this requires a small maintenance window while we upgrade the Platform.

On Tuesday 6 April 2021, customers may experience several minutes of downtime between approximately 08:00 and 08:05 BST (00:00 to 00:05 PST), due to a critical maintenance window as we upgrade one of our platform databases.

During this period, workflows execution will not be affected and scheduled tasks will run normally.

The following functionalities might be impacted:
• Changes in the builder
• Changes to a solution
• Changes to a project
• Publishing new solutions
• Importing workflows, projects and solutions
• Creating solution instances
• Ability to launch and to save the configuration wizard
• Lazy Updates (execution will still run on the current version)
• Mutations via our GraphQL API

We apologise for any inconvenience this maintenance may cause. If you have any questions, or would like to get in touch about anything at all, drop us a line at

For the most current updates, please refer to
Posted Mar 19, 2021 - 17:51 GMT
This scheduled maintenance affected: Workflow Builder (Workflow Builder API, Workflow Builder App) and Embedded (Embedded API, Embedded App).